Two people sitting at a table working on laptops, with a vase of calla lilies and glasses of water on the table, in a room with wooden and beige walls.

Big Ideas, Real Impact.

Area’s of training

Customer Service Excellence

Understanding call handling, call processing and how Demand-Control Schema can help identify barriers to excellent service.

Gender Awareness and the Queer Community

Supporting interpreters and organisations to work inclusively and confidently.

Mental Health Awareness

Promoting wellbeing and understanding mental health.

Working Effectively with BSL Interpreters

Helping organisations get the most from interpreted interactions.

Demand-Control Schema

Applying reflective practice to real-life interpreting situations.